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Zoom Chatbot Assistant

AI-powered Team Chat bot that integrates with Zoom's platform to provide intelligent responses and automate workflows.

Problem

Teams using Zoom Team Chat needed a way to get quick answers, automate repetitive tasks, and access information without leaving their conversation flow. Existing integrations were basic and lacked AI-powered intelligence.

Solution

Built an AI-powered chatbot that integrates directly into Zoom Team Chat, leveraging LLMs to understand natural language queries and take actions through Zoom's platform APIs.

Technical Architecture

  • Platform: Zoom Team Chat (Chatbot framework)
  • AI Backend: LLM-powered intent classification and response generation
  • Integration: Zoom REST APIs for meeting management, user data, and channel operations
  • Deployment: Cloud-hosted, webhook-driven architecture

Key Features

  • Natural language understanding for diverse user requests
  • Meeting scheduling and management through chat commands
  • Context-aware responses based on conversation history
  • Automated workflow triggers for common team operations

Learnings

  1. Latency matters in chat — users expect sub-2-second responses in messaging contexts
  2. Error messages need personality — a bot that says "I don't understand" is worse than one that suggests alternatives
  3. Scope creep is real — started with 5 use cases, had to resist expanding to 50
  4. Testing chat UX is hard — automated tests catch logic bugs but miss conversational awkwardness